The Sanitation Section is the unit within the Dura Water and Sanitation Department responsible for managing and carrying out all operations of the sewage system, to ensure the safe disposal of wastewater and protect the environment. The section is not yet active, as the sewage network is not yet in operation.

The Water Section of the Dura Water and Sanitation Department manages the entire water distribution system, including treatment and distribution, to provide subscribers with high-quality water. The section aims to improve the efficiency of water use and promote environmental sustainability by adopting modern technologies and practices. The Water Section consists of:

• Operations and Distribution

Mainly responsible for managing and operating the water distribution system, so that all served areas receive high-quality water in a balanced and efficient way. Its main tasks include running the pumps and supervising their operation and maintenance to keep water flowing to all areas, while setting performance standards and monitoring how the system responds to different loads.

• Maintenance and Networks

The Maintenance and Networks unit manages and maintains the entire water distribution network to ensure a continuous and efficient supply. Its tasks include:

– Preventive and corrective maintenance:

regular preventive maintenance of pipes and equipment to prevent faults, and fast corrective maintenance to repair leaks and faults as soon as they appear.

– Network development and renewal:

upgrading and renewing old networks, including replacing old pipes and upgrading substations, to improve performance and efficiently meet the population's growing needs.

– Extending new networks:

expanding distribution by extending new networks to previously unserved areas, and designing and installing the pipes and equipment needed to bring water to all target areas.

• Meter Maintenance

This unit manages and maintains all the meters that measure subscribers' water consumption. Its main tasks include:

– Regular inspections: thorough checks of all meters to ensure they are accurate and working well, including evaluating performance and readings and verifying measurement accuracy.

– Fault repair: fixing faults and replacing damaged parts to keep meters working efficiently, with a fast response to any problems.

– Responding to subscribers: handling subscribers' fault complaints promptly to ensure accurate measurement and good service.

• Water Loss Management

This unit analyzes and reduces water lost through leaks or faults by:

– Applying early leak detection strategies.

– Improving the management of water resources.

– Developing effective solutions to reduce losses, improving water efficiency and limiting waste.

• Water Tankers

This unit manages, dispatches and maintains water tankers to store water and supply it when needed.

Section Three: Subscriber Services Section

The Subscriber Services Section is the main link between the Dura Water and Sanitation Department and its subscribers. It provides comprehensive support services and effective communication, and aims to improve the subscriber experience through excellent customer service and tasks including billing and handling requests.

The section includes several specialized units:

• Requests and reports:

Receives and processes all requests and reports from subscribers, such as new connection requests, changes of details and problem reports. It organizes and records these requests to ensure a fast and effective response, helping to satisfy subscribers and solve problems as quickly as possible.

• Collections:

Manages the collection of payments from subscribers in an organized and effective way. This includes following up on outstanding bills, handling payment issues, and applying strategies to improve the collection rate. The unit also offers varied and easy payment options and handles late or problem payments professionally.

• Billing:

Prepares and issues accurate bills based on water and sanitation consumption. This includes verifying data, issuing clear and detailed bills, and handling subscribers' billing inquiries and objections with appropriate solutions, to ensure transparency and accuracy.

The Technical Section is the cornerstone of the technical and planning side of the water and sanitation system at the Dura Water and Sanitation Department, carrying out key activities that continuously improve and develop the system. Its tasks include:

• Planning and studies:

Developing long-term strategic plans to improve and expand the water and sanitation system, through comprehensive studies of future needs, assessments of expansion requirements and recommendations on new projects. It also analyzes trends and potential challenges to meet future demand efficiently.

• Surveying (GIS):

Using geographic information systems (GIS) to manage and analyze network data: producing detailed maps, tracking the locations of pipes and equipment, and analyzing spatial data to improve network management and plan projects precisely.

• Hydraulic network management:

Analyzing and managing the network's hydraulic performance to distribute water effectively, using hydraulic models to assess water flow and pressure, recommending ways to improve performance and reduce losses, and monitoring and adjusting hydraulic designs to operational needs.

• New connections:

Managing new connections from planning to completion so that new subscribers are connected to the network effectively. This includes coordinating with other sections, ensuring work meets technical standards, and improving connection procedures to keep up with population growth and urban expansion.

The Support Services Section provides administrative and operational support to the various sections of the Dura Water and Sanitation Department, and coordinates with the Municipality's other departments, including Administrative Affairs, Finance, Procurement and Engineering.