The Public Services Center is the link between the local community and all of the Municipality's departments, sections and units. The idea grew out of the pressing need for direct communication with the Municipality's staff.
Since its establishment, the center has provided all services through clear procedures, supported by an advanced electronic system introduced to improve how the center works. The system makes keeping transactions easier and more secure, which helps complete and archive them faster. The system has helped to:
- Route requests to the right path and the relevant departments, and answer citizens' inquiries without them having to visit the Municipality's departments: every transaction starts and ends at the center.
- Provide a single point for receiving requests for all municipal transactions.
- Make submitting requests easier and simpler.
- Track each transaction electronically, so it is kept securely and never lost.
- Apply oversight to the progress of each transaction, with continuous follow-up to complete it within the set time frame.
- Allow any request to be looked up at any time by username, ID number or phone number.
- Distribute information leaflets on all of the Municipality's services to build a positive public image of the Municipality.
- Collect and analyze citizens' feedback, and use it to set priorities for citizens' needs in the local authority.
- Citizen complaints.
- Licensing transactions of all types.
- Written requests to all municipal departments and the administration.
- Requests for clearance certificates.
- Street and road services.
- Crafts and industries applications.
- Building services.
- Clearance certificates.
- Site plans.
- No-objection requests for electricity and water connections.
- Land subdivision transactions.
- Residency certificates.
