About the Information Technology (IT) Department
The department develops the Municipality's work environment by providing the software, electronic systems, data exchange, communications and any modern technology that serves the work.
It also develops and maintains the Municipality's systems and uses the applications needed to make work easier, reduce errors, make data more reliable and secure, and enable collaboration through integrated systems, for more flexible performance, easier implementation and faster service delivery.
The department is made up of several sections and divisions, organized by the nature of their work and responsibilities.
Sections of the IT Department
This section manages the software systems used across all of the Municipality's sections, and manages and develops its databases.
- Managing and organizing databases.
- Operating the software systems (finance, administration, warehouse, procurement and requests) and any other computerized system used by the Municipality.
- Managing user accounts and granting the necessary permissions according to the approvals and policies in place.
- Providing technical support to system users, solving their problems and training them on the systems.
- Following up on software implementation with the specialized companies.
- Developing the software the Municipality needs, within available resources.
- Enforcing information security policies to control access to the Municipality's information and data.
- Working with the various sections to provide suitable software for the Municipality's work.
This section carries out preventive and corrective maintenance of the Municipality's computers and manages the computer network.
Its main responsibilities are:
- Carrying out preventive maintenance of the Municipality's computers.
- Carrying out corrective maintenance of the Municipality's computers.
- Installing software on computers according to users' needs.
- Maintaining the telephone exchanges.
- Ensuring continuous protection of software and files against viruses and misuse.
- Protecting devices and the network against viruses and unauthorized access.
- Repairing and monitoring network faults.
- Developing the Municipality's wired and wireless computer network.
- Administering the network: system settings, adding users and granting access to databases.
This section develops and runs e-services for the city's residents, providing electronic systems they can use to reach the Municipality from anywhere at any time, making it easier to apply for and track services. It covers the following:
- Developing and running e-billing.
- Developing and running the electronic system for citizen services and requests.
- Developing and running a smartphone app for e-services.
- Managing subscriber accounts.
- Developing and running online bill payment.
- Running the official website.