Public Services Center
The Public Services Center represents a means of communication between the local community and all the various departments, divisions and administrations of the municipality. This idea came from the urgent need to communicate with the local authority as a result of the changes taking place in terms of urban development, the increase in the daily needs of citizens and the increase in the influx of visitors to the municipality. Since the beginning of this center, it has been providing All services are subject to different procedures. Request procedures were manually transferred according to their course, preserved, stored and issued, which took a longer time for each transaction to be submitted and the possibility of it being lost was possible. From here began the idea of establishing a station or point of contact between the municipality and citizens to alleviate the burden on them and save their transactions. Electronically and in a civilized manner for fear of losing it and easy to return to it.
The municipality worked to introduce an advanced electronic system to develop the center’s work mechanism. This system is considered easier, safer, and more secure in storing transactions than it was in the past, which helps in speeding up the completion of transactions and making them safer in storing them, as this system helped in:
It facilitates the process of transferring requests to the correct path and to the concerned departments and responding to citizens’ inquiries without the need for citizens to visit the departments in the municipality, as the transaction begins at the center and ends at the center, in what is known as One Stop Shop.
The center’s employees receive requests from citizens, determine their type, and then send them to the competent department on the correct path through the electronic system. Upon completion of the procedures, the transaction is returned to the center to inform the citizen of the response
*Objectives for which the center was established:
- Unifying the entity that receives requests for all municipal transactions.
- Facilitating and simplifying the application process.
- Following up on the progress of the transaction electronically, which helps to keep it securely and not to lose it.
- Achieving the principle of control in controlling the progress of the transaction and continuous monitoring of its completion within the specified time period.
- Ease of returning to the request at any time and the possibility of inquiring about it via the user name or ID number. It is even possible to inquire through the phone number.
- Achieving people’s satisfaction with the services provided by the municipality.
- Work on distributing introductory brochures to the public about all the services provided by the municipality in order to make their mental image of the municipality positive.
- Taking feedback from citizens and working to analyze it and benefit from it to prioritize the needs of citizens in the local authority.
*Benefits of the center
- Facilitating access to municipal services to citizens.
- Providing all municipal services in an effective, efficient and rapid manner with a high level of quality befitting the municipality.
- The center reduces the possibility of procrastination, increases employee responsibility, and ensures increased transparency.
- Unifying the body for inquiries and responses to citizens.
- Through it, financial matters related to citizens’ transactions are followed up.
*Services provided by the center:
- Citizen complaints
- Licensing transactions of all kinds.
- Written requests for all municipal departments and administration.
- Applications for obtaining a clearance.
- Street and road services
- Requests for crafts and industries
- Construction services
- Clearance
- Site plan
- No-objection requests for electricity and water…
- Secretion transactions
- Citizenship certificates